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Please keep a record of your order number that is stated on the dispatch note as it will be required to create a return through the returns portal. Please pack your items securely and fill in the form on the dispatch note indicating the items you are returning, choose the appropriate option and enclose it in your parcel. You, the customer, will be responsible for the cost of returning the item to us. Simply visit our Returns Portal to create a return label and to find your nearest return location. International Returns from within the EU, USA, Canada, Hong Kong, Australia or New Zealand Please note that using this service you will need to pay postage costs of returning your item. Please return the items using the pre-printed returns label attached. Make sure you keep proof of postage.Īlternatively, it can be shipped back via a service of your choice. Once you have processed your return in the portal, you're ready to post it off.
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Please check with your local delivery office before contacting us about non-delivery. Experience has shown us that in most cases items are returned to us as uncollected when buyers have reported items as undelivered. Genuine postal losses are rare in Europe. Please check delivery price during checkout (charged by weight) Non-Delivery: We always confirm via email that your item has been shipped.Īll delivery prices are for unlimited items: Europe Austria
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Your package will normally be dispatched on the same or next working day after cleared payment.